Storage Informer
Storage Informer

Ajith Illendula discussed “Fast Call for Help” feature of Intel AMT

by on May.20, 2009, under Storage

Manageability Talk: Ajith Illendula discussed “Fast Call for Help” feature of Intel AMT

Today Gael Holmes and I chatted with Ajith Illendula on "Fast Call Help" feature of Intel AMT.  In this show, I talked about a few highlights on the community including a  new poll on our discussion forums and the community home page. Where do you find the BEST answers to your Intel(r) AMT questions? Answer options are Blogs, forums, articles, videos, etc. Please take a few minutes and vote so that we can figure out how best to reach our developers. Your vote can really help us redirect our efforts in developing the right resources for you. I also talked a little bit about the release of  Intel SCS technology preview #2 on the developer community. The goal of releasing the technology previews on the manageability developer community is to get feedback from the community members. And, you can provide the feedback on the IDEAZONE site. We are here to listen and make the changes you need.  So, whether it is a small change request or a completely new feature, we are excited to hear from you!


Ajith Illendula answered a few questions that Gael & I had on "Fast call for Help"

Q: What is this "Fast Call for Help" feature? – Can you tell about the fast call for help feature? 

A: This is a new feature introduced in 2008 as part of the Intel AMT 4.0/ 5.0 release. It helps your systems to connect back to the corporate network when you are in need of IT help regardless of the operating state of th system. (even if you OS is crashed you will still have the ability to connect back to your corporate network)

Q: What kind of business problem does this feature solve?

A: Most of the current manageability solutions support systems that are inside the corporate firewall and requires a functioning Operation System. Fast call for Help feature is designed to help "road warriors" to help connect to the IT even if they are outside the network and out of band. 

Q: Is there any differences between how this feature works for a desktop & mobile laptop?

A: Yes, this feature is available in both the laptops and desktops in the 2008 generation of platforms. Note that this feature is only available in the wired interface, but there is no difference between how it works on the desktops or laptops. All it needs is a right configuration and firmware for it to work.

Q:What is the required infrastructure to make this feature work? 

A: On the corporate DMZ you need a vPro enabled gateway and the managment software needs to accept connections from the clients outside the firewall. Gateway will be mediating the connections between the end clients and the management software and establishes a secure channel for this communication to happen.  

Q: Are there any restrictions on the internet connectivity for this feature to work?

A: Yes, there are certain restrictions. The internet connection should be open without the need for any login credentials. For example, from a hotel if your connection to the internet requires you to open a browser and accept the terms and conditions then it is not considered a open connection. 

A: What are the different ways to initiate the Fast Call help and Who can initiate the fast call for Help?

Q: We provide multiple ways for the end user to initiate this connection. 

  1. User Initiated – User can initiate the connection using the security & management icon in the OS or through BIOS. 
  2. Remote Scheduled Maintenance – Device can configured to check in with the vPro enabled gateway on a periodic basis for maintenance operations.
  3. Remote Alerts – Anytime a platform event occurs, Intel AMT device will establish the secured connection and send the alert via this connection.

Q: What are the steps an ISV developer should take to implement this feature?  

A: As an ISV developer. You need to modify the application to listen to the interminiently connected systems and manage them when connected. You need to look into how to configure the system. Leverage the solutions provided in the SDK. Apps should be able to pass the right parameters to the vPro enabled gateways to initiate the connections. 

Q: How can the ISV using this feature test for the capabilities?

A: Yes. We provide the binary of the vpro enabled gateway as part of the SDK. During the release we recommend that you test your applications with the actual gateway provider. 

On our next show we will talk to one of the Authors of the Book "Intel AMT Demystified".


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